Patient Experience
Our Patient Experience Scores Exceed National Average
Our patients always come first and are at the center of everything that we do. This is why our patient experience ratings exceed the national averages. How do we assess patient experience? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing the highest quality of care.
High Ratings Mean Highly Satisfied Patients*
Care Centered on Our Patients
Press Ganey is one of the programs we voluntarily participate in to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center, we choose to make those results available to our new and current patients.
About the Press Ganey Patient Experience Survey
Press Ganey partners with more than 55% of all the healthcare systems in the United States, supports more than 190,000 Medical Practice Providers in over 70 medical specialties and administers more than 95 million mail, phone and eSurveys a year.
When you receive a survey, you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.
*Jan – Dec 2023, Source: Press Ganey Top Box Patient Experience. National Benchmark for Patient Experience and Likelihood to Recommend are 88% and 85% respectively.
“The entire team here is wonderful! I have always been treated the best. Never been to a medical facility where everyone is so kind and compassionate about their work and their patients! Have been here on multiple occasions and it has always been the same. Thank you for your kindness and incredible care for your patients comfort”
“I loved every nurse and doctor that worked with me. They created a very positive experience for me, even though I was quite nervous. The anesthesiologist did an exceptional job and explained everything to me.”
“All staff were professional & friendly. The extra COVID prevention steps made me feel at ease having this procedure done.”
“The experience with my colonoscopy was excellent in every way. The people who helped me were friendly, efficient & knowledgeable. I so appreciated *Dr. Bonbrosa calling me the day after for reporting the results of my biopsy personally. I cannot think of one single thing to improve my experience… and during a pandemic! #NAILED IT! Thank you.”
“This is one of the best places I have been for any kind of treatment. Everyone that I came in contact with was helpful, respectful, and kind. They also had a sense of humor which was very delightful to see with everything going on these days. They made your time there go quickly while making you feel at ease about your procedure. I want to Thank them very much.”